Q&A

HOW DO I USE OILS AND BUTTERS?

My products can be used pure directly on skin and hair, you can mix with lotions, shampoos, face creams, makeup or in the confection of cosmetic products. 

As with most products avoid eye area and wash your hands before touching your mouth, private areas or eyes.

I AM PREGNANT, CAN I USE YOUR PRODUCTS?

The topical use of my products should be perfectly safe for pregnant women. They have been used for generations of Brazilian women to prevent stretch marks and other skin conditions that the pregnancy hormones may create. If you already use cocoa or shea butter and coconut oil you can go ahead and use my products without reservations. In doubt consult your doctor. 

CAN I USE YOUR PRODUCTS ON MY BABY/KIDS?

The topical use of my products should be safe for babies and kids. But, still, get an ok from your doctor. IMPORTANT: some of my products smells delicious, keep them away from kids and pets.

CAN I USE YOUR PRODUCTS ON MY PETS?

Yes, some of my oils and butters are proven to help pets with skin conditions. Andiroba is used for ear and eye infections. It will not hurt them if they lick the area treated. Just do not leave it around, pets love my butters and most of my oils.

WHY DOES MY RECENTLY PURCHASED BUTTER/OIL LOOK/SMELL/FEEL A BIT DIFFERENT THAN MY PREVIOUS PURCHASE?

Being unrefined, my products may change slightly in color and texture depending the area and time of the season they are harvested and/or made among other reasons. That does not change their properties. Every one of my batches is tested in independent laboratories in Brazil before being approved for distribution.

WHEN WILL MY ORDER SHIP?

HOLIDAY SHIPPING - orders are usually shipped in 3-7 business days. If you need your order sooner please contact me before placing it, I may be able to help. Thank you!

Your order will ship USPS, usually, within 48 hours after payment, Monday through Friday. You should receive a confirmation email with a tracking number.

SHIPPING PRICES AND TIMES

Domestic:

Flat Rate Shipping - $3.50 - FIRST CLASS  - it usually takes from 3 to 5 days for delivery, but I have seen cases it took up to 10 days.

Upgrade - $7 - PRIORITY MAIL - it usually takes from 2 to 3 days.

If your order is heavier than 13 oz. it will be automatically upgraded to Priority Mail.

Canada: Starting from $9.50 up to $35 (maximum order weight: 4 lbs)

Other countries: Starting from $13 up to $48 (maximum order weight: 4 lbs)

International orders may take from 2 to 4 weeks to be delivered. I can't be responsible for any custom fees that are applied to your order or if your order gets refused and sent back. Check the customs rules for your country.

Please add a phone number to your order, my shipping label app requires it from International customers.

TO ALL CUSTOMERS

Please make sure your shipping address is correct. That is the address where your order will be shipped, unless otherwise advised.

DO YOU ACCEPT EXCHANGES OR RETURNS?

Due to potential contamination issues, Rainforest Chica does not accept returns. 

Please look at the descriptions and photos carefully and if you have any questions, please do not hesitate to contact us before making your purchase.

If you have ANY problems with your order, please, contact me 24/7. 

THANK YOU! OBRIGADA!

Chrys